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WOOCS 1.2.5

Terms and Conditions

SHIPPING RATES & STORE POLICIES

Welcome to the Rosehaven Yarn Shop’s website! Please take a moment to review our policies below.

Note that we reserve the right to update or modify these policies at any time.

PAYMENT

We are a Canadian site and all of our prices are shown in Canadian dollars. We accept PayPal Visa and Mastercard. If you prefer not to enter your credit card information online, we are happy to speak to you in person – just call us at 613-476-9092 to place your order.

SHIPPING

All orders are shipped via Canada Post. We try to ship most of our orders within 24 hrs, excluding orders received on weekends.
If an item is out of stock or if there is a question about your order, we will contact you via email or telephone.

Please note that Rosehaven Yarn Shop is not responsible for packages that do not arrive.

International orders may be subject to customs and other fees.

For delivery within Canada:

Orders within Canada are sent Expedited Parcel; they are trackable and insured up to $100.
When you are ordering you can choose different shipping methods for faster shipping.

For orders of $150.00 or more before taxes – FREE SHIPPING!

For delivery to the Continental US:

Orders to the US are sent Small Package Air; they are not trackable or insured. If insurance is desired, please leave a note in the Comment Section on checkout (or call or e-mail us) and we will add the cost.

When you are ordering you can choose different shipping methods that have tracking available.

For orders of $150.00 or more before taxes – FREE SHIPPING!

For International delivery including Hawaii, Alaska, and Puerto Rico:

Orders to international locations other than the Continental US are sent Air Mail if less that 2 kilograms. Orders greater than 2 kilograms are sent via Ground. International orders are not trackable or insured. If insurance is desired, please leave a note in the Comment Section on checkout (or call or e-mail us).

SALES TAX

Sales taxes are based on the shipping address of your order within Canada. Sales taxes are not applied to US and other international orders.

COLOURS

We have made every effort to present yarn colours as accurately as possible. Due to variations in dye lots and because computer monitors display colour differently, there may be some inconsistencies.

RETURNS & EXCHANGES

We are happy to accept returns on yarn for store credit within 90 days of purchase if unused, in original condition, with their own tags or ball band on.

Please mail your return to:

Rosehaven Yarn Shop
187 Main Street
Picton, Ontario
K0K 2T0
CANADA

613-476-9092

knit (at) rosehavenyarn dot com

A store credit will be issued when your return is received. Return shipping charges are not refundable, unless your order was filled incorrectly. We cannot assume responsibility for exchanged items lost or damaged in shipping.

Please note that we cannot accept exchanges or returns on needles, accessories, notions, or sale items.

PRIVACY POLICY

Rosehaven Yarn Shop is committed to ensuring that your privacy is protected. We do not share any information collected through our site.

ERRORS, INACCURACIES, AND OMISSIONS

Mistakes happen. Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to change or update information at any time (including after you have submitted your order).

CLASS POLICIES

Enrollment and Registration

Please register in-store or call us at 613-476-9092 during shop hours. We require payment in full at the time of registration in order to reserve your spot. All classes must meet the minimum enrollment (usually 3 students) to run. In the event a class does not run, you will be notified at least 48 hours in advance and given a full refund or the opportunity to enroll in another session.

If the store is closed prior to a class the instructor will arrive about 15 mins before the class starts. Please try to arrive 5 to 10 minutes before your class is scheduled to begin. Out of respect for your instructor and fellow students, we kindly ask that you be on time.

Cancellations

If you need to cancel your registration, please provide at least 5 days advanced notice before the start of your first class for store credit. Cancellations made with less than 5 days notice are non-refundable.

Missed Classes

We are unable to offer make-ups or credit for missed classes.